FAQs

How do I get (download) my purchase after I've paid for it?

This is an instant download, which means your files will be available for download immediately after your payment is confirmed. You will see a DOWNLOAD button on the payment page, and we will also send you a download link via email. If you paid with PayPal, your download link may take a few minutes to arrive.

I can’t find my download notification email

Check your spam or trash folder first. Check your Social and Promotions tabs if you use Gmail. If it isn't there, please send us an email with your purchase information and we would be pleased to assist you.

Can I return my purchase?

Accepting refunds is difficult because digital files are immediately available for download after payment. However, we accept returns within 14 days of the purchase date because we want our customers to be satisfied with our products. If you have any problems with the product, please send us an email with your purchase details, and we will take care of the rest.

How do I contact support?

If you need help, please visit the "Contact" page. Also you can reach us at september5design@gmail.com

Can I edit these templates on CANVA?

Sure, you can absolutely edit them using the CANVA online app with both FREE and PRO account. 

How can I unzip product files?

PC: To extract a single file or folder, double-click the compressed folder to open it. Then, drag the file or folder from the compressed folder to a new location. To extract the entire contents of the compressed folder, right-click the folder, click Extract All, and then follow the instructions.
Mac: Double click the .zip file, then search for the product folder or product file.
If you continue to have trouble, check out this help file for more tips.